HC Deb 10 March 2004 vol 418 c1490W
Mr. Hancock

To ask the Secretary of State for Transport what plans he has to change the compensation arrangements for rail passengers suffering(a)delays and (b)cancellations. [159593]

Mr. McNulty

Compensation for delays and cancellations to passengers will be paid under the conditions of each train operating company's Passengers Charter. In tendering for the renewal of franchises, the Strategic Rail Authority will ensure that the conditions of the train operator's Passengers Charter are subject to competitive pressure and will be taken into account in the franchise award evaluation criteria.

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