§ Mr. Pond
There have been four occasions in the last year when automated payments of benefits have been paid late to DWP customers. Some disability living allowance customers received their payment two banking days late on one occasion, and one banking day late on another. The other occasions delayed payments to some jobseeker's allowance customers and income support customers by one banking day. Departmental policy provides a scheme for financial redress for maladministration. This scheme is available to consider ex-gratia payments for customers who face financial inconvenience or distress because of late payments. This is dependent on the individual circumstances of the case.