§ Annabelle Ewing
To ask the Secretary of State for Scotland if he will make a statement on prospects for employment in Scottish call centres. 1411W
§ Mrs. McGuire
[holding answer 19 January 2004]Scotland is home to a significant proportion of the UK's call centres. The Government recognise the important role that call centres play in the Scottish job market and in the wider economy, and will work to ensure the continued development of the industry.
The DTI recently commissioned a study into the competitiveness of the UK call centre industry, and its initial findings will be available from the end of March.