§ Angus Robertson
To ask the Chancellor of the Exchequer what the location is of each of the national insurance call centres; how many people work at each; how many complaints were received concerning each one in 2003; and if he will make a statement.
§ Dawn Primarolo
Longbenton Contact Centre which is located at Benton Park View, Longbenton, Newcastle upon Tyne is the only Contact Centre dedicated to handling calls concerning national insurance contributions. It is the first point of contact by telephone for most unsolicited queries relating to national insurance contributions.
Presently there are 441 staff employed in Longbenton Contact Centre. In 2003, 58 complaints were received.