§ Ann McKechin
To ask the Secretary of State for the Home Department what plans his Department has to improve the service offered by the Public Inquiry Office of the Immigration and Nationality Directorate at Croydon. 
§ Beverley Hughes
The aim is to improve substantially the service to the Public Enquiry Office callers and as far as possible reduce the waiting time and long queues.
The Public Enquiry Office Croydon is currently in the process of recruiting an additional team of 17 staff, increasing its same day service capabilities. There are plans to rebuilt the entrance into Lunar House to provide better access to all of those who need to come to Croydon. It is hoped that building work may commence towards the end of this year. Moreover the Public Enqiry Office has improved its signage and website information so that callers are more informed of the service provided and all of the other options available to them.