§ Beverley Hughes
My predecessor, my right hon. and noble Friend, Lord Rooker, wrote to hon. Members on 15 May 2002 setting out how their representations in relation to immigration cases would be dealt with. In exceptional, urgent and compassionate cases, private office staff will intervene directly and act according to the nature of the case to try and seek an urgent resolution.
However, due to the nature of exceptional, urgent and compassionate cases, there are no specific guidelines which private office staff follow. Each case is considered separately, dependent on its individual circumstances. Private office staff liaise with the relevant departmental officials to obtain the necessary information to enable the Minister to make an informed decision.