§ Mr. Waterson
To ask the Secretary of State for Trade and Industry what proportion of Christmas post, posted on or before the last posting date announced by Royal Mail, failed to be delivered before Christmas Day. 
§ Mr. Alexander
This is an operational matter for the company subject to the regulatory powers and duties of the Postal Services Commission in respect of service standards.
I am advised by the company that statistics on quality of service for the Christmas period, when Royal Mail handled around 2.1 million items, will not be published until later this month.