HC Deb 23 March 2001 vol 365 cc417-8W
Mr. Rapson

To ask the Parliamentary Secretary, Lord Chancellor's Department what the key performance targets are for the Public Record Office Executive Agency for 2001–02. [155739]

Mr. Lock

The list sets out the key performance targets that the Lord Chancellor has set for the Public Record Office for 2001–02.

Public Record Office: Key Performance Indicators 2001–021


  • KPI 1 Unit costs of key activities
  • KPI 1A Selecting and preserving the public records per metre: to ensure that the unit cost does not rise above £102.81
  • KPI 1B Giving Access: To ensure that the unit cost per information transaction onsite does not exceed £8.69
  • KPI 1C Giving Access: To ensure that the unit cost per information transaction online does not exceed £0.16
  • KPI 2 Backlog of records in departments reported as being over 30-years-old and awaiting review: To reduce the backlog, assessed in January 2001 as 913 metres, by 179 metres

Quality of Service

KPI 3 The achievement of Charter Standards

(a) to achieve 98.5 per cent. against the Office's Charter Standards targets for:

(i) making newly opened records and their catalogues available to users

(ii) answering letters

(iii) delivering records to users for consultation in the reading rooms

(iv) supplying copies of records

(v) answering the telephone

(vi) keeping appointments

(b) to carry out four satisfaction surveys and to achieve assessments of 'good' or 'excellent' from 90 per cent. of those expressing a view

Income Generation

KPI 4 To increase revenue generated by commercial activity to £800,000

Modernising Government

KPI 5 Electronic Records Management

To encourage other Government Departments to achieve electronic records management by 2004 by

(i) disseminating three toolkits by 30 March 2002, in line with the route map and milestones towards electronic records management by 2004

(ii) publishing a workbook containing completion criteria for the interim milestones which will enable Departments to assess their progress towards the 2004 target

monitoring and recording departmental progress against milestones by means of a regular reporting mechanism

KPI 6 Electronic Service Delivery

To develop digital access to popular records so that 50,000 digital record images are delivered to users.

1More information on these and other key targets is published in the Corporate and Business Plans.