§ Mr. Bayley
In the week before the duplicated Income Support payments, there was only one mainframe problem directly impacting Income Support customers. Standard recovery action procedures were invoked.
§ Angela Eagle
Under the Department's contracts with EDS (who lead the Affinity Consortium), EDS is accountable for losses accrued to the Department, subject to the limits of liability set out in that contract.
All of the Department's major PFI contracts undergo a rigorous independent test to ensure an appropriate balance of risk between the Department and its suppliers.