§ 14. Ms Julie Morgan
To ask the Minister for the Cabinet Office how she intends to make Government services more accessible and responsive to the people they serve. 
§ Marjorie Mowlam
We have appointed consumer champions in all the key central Government services, to find out and meet their users' wishes. We have been working hard to ensure we consult the public better and more widely about policy and services.
We are working to provide extended opening hours in the services where there is greatest demand, and we will provide electronic access to all services by 2005.