§ Mrs. Humble
To ask the Minister for the Cabinet Office what progress has been made on the corporate IT strategy framework documents promised in the Modernising Government Action Plan. 
§ Mr. Ian McCartney
In the Modernising Government Action Plan we are committed to publishing a corporate IT strategy for government in March 2000. I am now able to announce that I have published, as part of that strategy, a framework document on Call Centres. This document provides the public sector with guidelines on the issues they need to consider when using call centres, such as standards and accessibility. Over the next month I will be publishing further framework documents covering websites, smart cards, authentication and digital TV. I have arranged for copies of these frameworks to be placed in the Libraries of the House.