§ Mr. McMaster
To ask the Secretary of State for Scotland how hon. Members and individual members of the public should refer cases involving Scottish Homes and housing associations for consideration by the appropriate ombudsman. 
§ Lord James Douglas-Hamilton
Details of how hon. Members and individual members of the public refer cases to the parliamentary ombudsman, the local government ombudsman and the housing association ombudsman are set out in information leaflets which give guidance on the procedure to be followed when lodging complaints, including those against Scottish Homes and housing associations. Copies of these leaflets are available in the House of Commons Library.