§ Ms Hodge
To ask the President of the Board of Trade what performance indicators and performance targets there are for measuring the performance of his Department in(a) answering letters from members of the public and (b) answering telephone calls from members of the public; how performance is monitored; and what244W
§ Mr. Ian Taylor
The information requested is given in the table.
each case the corresponding increase in imports and exports time-lagged by (c) six months and(d) 12 months. 
§ Mr. Needham
The available information on relative export unit values and the volumes of trade with the other 11 EC countries is given in the table. Estimates for the effects on imports and exports, of unit values in isolation from the other relevant factors, are not readily available.
are the latest figures for performance measured against the target set. 
§ Mr. Ian Taylor
All DTI management units and agencies are required to set specific performance targets in MINIS. These targets vary from unit to unit to reflect the diversity of activities undertaken by the Department, and are designed to ensure high performance and quality 245W of service. All performance measures and targets are monitored and reviewed annually in MINIS to ensure that they are challenging and will lead to continued improvements in output and performance.
More detailed information about individual management units' performance measures are published annually in the Department's MINIS documents. A copy of MINIS 94 is available in the Library of the House. MINIS 95 will be available next month. Agencies' targets are published in their annual reports.