§ Mr. Frank Field
To ask the Secretary of State for Social Security what pilot project his Department intends to initiate at the central correspondence unit following the report by Coopers and Lybrand reviewing the support work within DSS headquarters; and if he will make a statement.
§ Mr. Hague
A review of support services in our headquarters offices in London recommended that the Department should pilot the use of more centralised teams to provide replies to correspondence from Members of Parliament and members of the public. A pilot project will start in April and will be evaluated in the autumn.