§ Mr. Stephen
To ask the Secretary of State for Social Security when the revised charter for national insurance payers will be published. 
§ Mr. Arbuthnot
I have today published the revised contributor's charter. It highlights the progress the Contributions Agency has made since its launch four years ago. It demonstrates the agency's continuing commitment to providing a quality service. I am particularly pleased to see that the charter's complaints section has been revised. Customers now have access to an independent adjudicator and are clearly directed to other sources of independent advice. The agency is now better placed to deal with customers dissatisfaction effectively and positively.