§ Mr. Donohoe
To ask the Secretary of State for Wales if he will make a statement on the public information telephone inquiry lines operated by his Department, in each case indicating the cost of establishing, operating and publicising these lines and the number of calls made to them up until this point; when they were established; and what assessment his Department has made of their effectiveness. 
§ Mr. Redwood
A freephone citizens charter inquiry line has been provided since July 1991. Total costs incurred to date are in the region of £1,500. Over 400 calls have been received providing a valuable service to members of the public needing information on charter-related matters in Wales.