§ Mrs. Ann Taylor
To ask the Chancellor of the Duchy of Lancaster how many requests have been received by the citizens charter unit for copies of each of the citizens charters; how many such requests have been fulfilled by the unit; and how many have been referred to(a) other Government Departments, (b) agencies and (c) non-departmental Government bodies.
Mr. Robert G. Hughes
Individual public services, including Government Departments, deal with requests890W for copies for their own service charters. Information about the number of requests for these charters, either made directly to the relevant service, or through the citizens charter unit, is not held centrally.
Since 17 October 1994, Inform Communications has operated for the citizens charter unit a citizens charter publication line on 0345 22 32 42. This sends out on request certain citizens charter publications issued by the Office of Public Service and Science, but not the individual service charters. Customers requesting such information are sent a list showing which charters exist and where they can be obtained from individual public services. The current list is as follows:
TABLE I United Kingdom: England, Scotland, Wales and Northern Ireland Charter Service Contributor's Charter 091 225 5134 Social Security Contributions Agency Employers' Charter 091 225 7522 Social Security Contributions Agency Taxpayer's Charter Please see TABLE II HM Customs and Excise Taxpayer's Charter Tax Offices, Tax Enquiry Centres or phone: 071 438 6420 Inland Revenue Traveller's Charter From Ports and Airport or phone: 071 202 4227 HM Customs and Excise
Great Britain: England, Scotland and Wales Charter Service Benefits Agency Customer Charter Please see Table II Social Security Benefits Agency Child Support Agency Charter 0345 133 133 Child Support Agency Jobseeker's Charter Please see Table II Employment Service Passenger's Charter Please see Table II British Rail Redundancy Payments Service Charter 0800 848 489 Employment Department
England and Wales Charter Service Courts Charter Court Service Secretariat Lord Chancellor's Department 071 210 1722 Home Office Crown Prosecution Service
England only Charter Service London Underground's Customer Charter: "the best possible service" Customer Service Centre 071 918 4040 London Underground Ltd
England only Charter Service Charter for Further Education Publications Centre Department for Education 081 533 2000 Charter for Higher Education Publications Centre Department for Education 081 533 2000 Council Tenant's Charter 071 276 0900 Department of the Environment Parent's Charter Publications Centre Department for Education 081 533 2000 Patient's Charter Please see Table II Department of Health Road User's Charter The Highways Agency 071 921 4307 (See Table II for other availability) The London Bus Passenger's Charter Passenger Services 071 918 4300 London Transport Buses
Scotland only Charter Service Council Tenant's Charter for ScotlandScottish Office 0345 741 741 Further and Higher Education Charter for Scotland 0345 741 741 Scottish Office Justice Charter for Scotland 0345 741 741 Scottish Office Parent's Charter for Scotland 0345 741 741 Scottish Office Patient's Charter for Scotland 0345 741 741 Scottish Office
Wales only Charter Service Charter for Further Education 0222 825862 Welsh Office Charter for Higher Education 0222 825829 Welsh Office Council Tenant's Charter for Wales 0222 825282 Welsh Office Parent's Charter for Wales 0222 761456 Xt 5364 Welsh Office Patient's Charter for Wales 0222 823219 Welsh Office
Northern Ireland only Charter Service Bus Passenger's Charter Ulsterbus/Citybus From all Ulsterbus offices or phone: 0232 354042 Child Support Agency Charter Northern Ireland Child Support Agency 0345 139 700 outside Belfast (local rate) or 0232 896700 within Greater Belfast
Northern Ireland only Charter Service Tenant's Charter for Northern Ireland 0232 240588 Northern Ireland Housing Executive Courts Charter for Northern Ireland 0232 328594 Northern Ireland Courts Service The Citizen's Charter for Northern Ireland
Department of Finance and Personnel
Full report from HMSO (£8.50).
For copy of summary Guide,
phone: 0800 243 174
Parent's Charter 0247 279366 Department of Education for Northern Ireland Charter for Patients and Clients HPSS Management Executive 0232 524282 Department of Health and Social Services, Northern Ireland Railway Passenger's Charter Northern Ireland Railways Headquarters 0232 899400 Northern Ireland Railways 0232 899400 Royal Ulster Constabulary Charter From police stations, or phone RUC Headquarters: Royal Ulster Constabulary 0232 650222 xt 22525 Social Security Agency Charter Chief Executive's Office Northern Ireland Social Security Agency 0232 522457 Training and Employment Agency Charter 0232 541613 Training and Employment Agency
TABLE PART II
Taxpayer's Charter (Customs and Excise)Available from your Local VAT Enquiry Office. Their addresses and telephone numbers can be found in the phonebook under 'Customs and Excise'.
Benefits Agency Customer CharterAvailable from all district offices of the Agency. Their addresses and telephone numbers can be found in the phonebook under 'Benefits Agency'. For bulk orders you can write to:
- DSS Distribution Centre
- DSS Leaflet Unit
- Manchester Road
- Lancashire OL1O 2PZ (Quote CUST 1).
Jobseeker's CharterAvailable from all local Jobcentres and Unemployment Benefit Offices. The addresses and telephone numbers of which can be found in the phonebook under 'Employment Service'.
Passenger's Charter893WAvailable from all British Rail stations and outlets or by writing to:
- British Railways
- Euston House
- 24 Eversholt Street
- PO Box 100
- London NW1 1DZ.
Patient's CharterCopies of the Patient's Charter for England can be obtained by writing to (no stamp required):
- The Patient's Charter
- London SE99 7XU.
Road User's CharterCopies are available from most motorway service areas, AA shops and offices, the regional offices of the Department of Transport and the Highways Agency or from the Agency's Headquarters at the following address:
- The Highways Agency
- Room 12/23
- St. Christopher House
- Southwark Street
- London SE1 OTE.
§ Mrs. Ann Taylor
To ask the Chancellor of the Duchy of Lancaster, if he will list for each edition of each citizens charter(a) the date of publication, (b) the department or agency responsible for its publication, (c) the name of the responsible Minister, (d) the cost of publication, (e) the cost of its distribution, (f) the means of its distribution, (g) the company, agency or other organisation responsible for its distribution and (h) the payment to such company, agency or other organisation.
Mr. Robert G. Hughes
I shall write to the hon. Member as soon as possible and place a copy of the letter in the Libraries of the House.