§ Mr. David Porter
To ask the Secretary of State for Transport if he will undertake a survey of all offices and agencies for which he has responsibility to ascertain to what extent staff supplying a service to the public are curtailing their work on a Friday afternoon earlier than other days of the week; and if he will make a statement on his policy on hours of staff working each week.567W
§ Mr. Kenneth Carlisle
[holding answer 8 March 1993]: As part of implementating the citizens charter, my Department has already undertaken a number of surveys of customers' attitudes and needs. Among other things, they have enabled the Department to adjust office "opening hours" more closely to what the public want. We do not apply a uniform rule, but we have a number of changes to provide a better service; for example the Driving Standards Agency now offers driving tests on Saturdays and summer evenings. We will continue to keep the position under review.