§ Mr. Gordon Prentice
To ask the Secretary of State for Social Security what plans he has to publish a citizens charter for people with disabilities; and if he will specify the standards of service that recipients of disability living allowance should expect.
§ Mr. Scott
There are no such plans. The citizens charter is about setting standards and improving service for all customers taking account, where appropriate of those with special needs.
The standards of service that recipients of disability living allowance should expect are published in the Benefits Agency business plan and will be included in the disability allowance unit statement of service to be published by the end of January 1993.