§ Mr. Howard
[pursuant to the reply, 23 March 1989, c. 782]: The Water Act creates a greatly improved system of regulating the water industry which will benefit the customer and the environment.
The appointment of the Director General of Water Services is a key component. As director, Ian Byatt will 1198W ensure that customers are protected against unnecessary price increases. At the same time he will ensure that the company have sufficient income to carry out their functions properly and to meet quality standards. He will encourage water companies to be more efficient. He will monitor standards of service. He will establish customer service committees which will investigate complaints and provide a forum for customers to put forward their views.
Financial provision is being made for the Office of Water Services in vote X.10 from 1 August. As previously announced, the office will begin operations in Birmingham on vesting day, 1 September.