§ Ms. Short
To ask the Secretary of State for Employment what advice his Department issues on the personal liability claimant advisers have if the advice they give to claimants about in-work benefits is incorrect and as a consequence the claimant loses money and is much worse off in work than was suggested to them; and if he will make a statement.
§ Mr. Lee
When giving advice on in-work benefits, claimant advisers are specifically instructed that any personal calculations provided should be clearly shown as estimates only and that entitlements can be assessed only when applications are properly made. The following disclaimer is includedEntitlements can only be assessed when applications are properly made and processed. The calculations below are therefore estimates only. The Department will not accept liability for loss occasioned if reliance is placed upon them".